1. Information We Collect
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We collect the following when you contact us, book an appointment, use our website, or communicate with us:

•     Name, email address, and phone number

•     Appointment details, service preferences, and service history

•     Messages sent through our website, chat widget, email,phone, or text

•     Basic website usage information such as browser type,device type, pages viewed, and referral source

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2. How We Use Information
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We use your information to operate The Well Salon and communicate with you. This includes scheduling,confirming, rescheduling, and canceling appointments; responding to questions;sending appointment reminders, confirmations, follow-ups, and customer support messages; processing bookings and payments; improving our website and services;and sending promotional text messages only if you have separately opted in.
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3. SMS Text Messaging
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The Well Salon operates an SMS text messaging program for appointment scheduling, reminders, and customer service. When you provide your phone number and consent to receive text messages, we may send messages related to your appointments and our services.

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Appointment-related messages may include confirmations, reminders, scheduling updates, rescheduling notices,cancellation notices, follow-ups, and customer support responses.

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Promotional SMS messages (such as special offers, service updates, and salon announcements) are sent only if you separately opt in to receive marketing text messages. Consent to receive promotional texts is not required to book an appointment or purchase services from The Well Salon.

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Message and data rates may apply. Message frequency varies based on your appointment activity,communication preferences, and whether you opt in to promotional messages. You may opt out at any time by replying STOP. Reply HELP for assistance, or contact us at (205) 777-3353 or thewellsalonbham@gmail.com. Mobile carriers are not liable for delayed or undelivered messages.

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4. No Sale or Sharing of SMS Data
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The Well Salon does not sell,rent, or share your phone number, SMS opt-in status, or text messaging data with third parties or affiliates for marketing or promotional purposes.

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We may use trusted service providers, including Vendasta, to help deliver SMS messages and manage communications on our behalf. These providers may access information only as needed to provide services to The Well Salon and are not permitted to use SMS data for their own marketing purposes.

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All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as necessary to provide the SMS services you requested or as required by law.
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5. Data Protection and Retention
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We use reasonable administrative, technical, and physical safeguards to protect the information we collect. Access is limited to authorized personnel and service providers who need it to perform services for The Well Salon. We retain information as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

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6. Your Choices and Data Requests
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You may request access to,correction of, or deletion of your personal information by contacting us atthewellsalonbham@gmail.com or (205) 777-3353. We will respond within a reasonable time frame. You may opt out of SMS messages at any time by replying STOP.

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7. Third-Party Services
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Our website may link to or use third-party services such as booking, payment, analytics, and communication platforms. Those third parties may have their own privacy policies. We are not responsible for the privacy practices of third-party websites or platforms.

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8. Updates to This Policy

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We may update this Privacy Policy from time to time. The Effective Date above will reflect the latest version. Continued use of our website or services after an update means you accept the updated policy.
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9. Contact Us

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The Well Salon

2100 Morris Avenue, Birmingham,AL 35203

Phone: (205) 777-3353

Email:thewellsalonbham@gmail.com

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